Terms and conditions

  • General

    Use of this service constitutes your acceptance of these terms and conditions which take effect at the time you complete this registration questionnaire.

    If you do not accept these terms and conditions you may not register to this service.

    Enlighten and its affiliates reserve the right to change these terms and conditions at any time by posting changes online. You will be notified if any changes take place.
    Continued use of this service after such changes to the terms and conditions constitutes acceptance of those posted changes.
    Enlighten and its affiliates reserve the right to make this service unavailable at any time without notice.

  • Intellectual property

    You acknowledge that all intellectual property rights, including any trademarks or copyright in the content of this service, are owned by Enlighten and its affiliates or their third party suppliers. Nothing contained herein shall be construed as granting any licence or right to use any of the intellectual property of Enlighten and its affiliates except as otherwise provided on this site.

    Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use, or in accordance with the terms and conditions. Information gathered during the research process becomes the property of Enlighten and its affiliates.

  • Subject Information Statement

    Enlighten and its affiliates process your personal data for the following purposes:

    a) To keep you informed and obtain your views of products, services and activities;
    b) The creation of a database of individuals willing to take part in research and surveys;
    c) Evaluating which individuals registered with the Enlighten Panel should be approached in respect of surveys being conducted;
    d) To provide you with information about benefits given to you by the Enlighten Panel as a result of you responding to survey requests;
    e) Processing the answers to surveys and summarising the results;
    f) Undertaking research surveys on behalf of third parties;
    g) To provide you with information relating to any benefits provided to you by any third parties, including but not limited to a benefit provided to you by Enlighten in response to your answer to a survey request;
    h) The administration of your membership of the Enlighten Panel;
    i) Statutory and regulatory compliance;
    j) Contacting you by e-mail to invite you to take part in surveys and when permitted by you.
    k) We do not collect information such as ID numbers or banking details as part of our routine service. This information might be required in extraordinary circumstances and you will be provided with the exact nature of the project should this information be needed.

  • Anonymity

    Survey responses will never personally be linked to any individual. Survey data will always be pooled together for statistical purposes and a person will never be identified based on her/his survey responses.

  • Obligations to the panellist

    Enlighten will enter you automatically into sporadic prize draws, should you meet the requirements of the specific prize draw. The prize draw conditions, requirements and prize amount may vary from time to time.

    Enlighten reserves the right to:

    a) change the value of the prize draw in respect of answering survey and research questions.
    b) withdraw the prize from the winner if they do not respond to their confirmation e-mail within 7 days of it being sent.
    c) communicate the name/s of the winner/s of prize draws in our newsletters and website to other members of the Enlighten Panel, while ensuring your contact details and other important, personal information remain private.
    d) request that your basic personal demographic information must be complete and up to date. This can be done easily by making sure you have completed all of our profile surveys every six (6) months. You will find these surveys available to you when you log into your profile.
    e) process all voucher requests in 30 calendar day cycles, from the 15th day to the 14th day of every month. Vouchers will then be delivered within 10 working days of the 15th of every month.

  • Obligations of the panellist

    a) The Panellist warrants that they are 15 years old or over;
    b) The Panellist warrants that they shall not register with Enlighten for research purposes more than once.
    c) No person may establish or maintain more than one (1) account with a panel, and each account must have a unique and valid e-mail address and password.
  • Termination

    You can terminate this Agreement at any time by unsubscribing from the Enlighten Research Panel. This can be done by clicking the unsubscribe link on Enlighten website. Your account will then be closed and all your personal data will be deleted from the Enlighten Research Panel.

    Enlighten reserves the right to suspend or terminate your access to this site and/or Log-in details at its sole discretion and without notice.

    Should you be inactive on the panel for a period exceeding 12 months, all points accumulated prior to this 12 month period will be forfeited.

  • Liability

    Enlighten will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this service.

  • Juridiction and Waiver of Right

    This Agreement shall be governed by the laws of the Republic of South Africa, without reference to conflict of law principles and subject to the exclusive jurisdiction of the South African courts. Any failure to enforce any provision of this Agreement shall not constitute a waiver thereof or of any other provision.



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